Terms and Conditions

Phone Estimates: It is important to be as accurate as possible when providing an Inventory List. Your Estimate is based on the Inventory List that you provide. We use this Inventory List to determine how many movers and hours your job will require. This helps us with scheduling and enables us to give you an accurate Estimate. The Estimate is based on your home being packed and ready to move. Adding a significant number of items to your move after you have given us an Inventory List will increase the time required for your move, thus, the Cost for your move will increase.

Cancellations/Rescheduling: 24-hour notice is required to receive a full refund of your deposit.

Payment:  We accept Venmo, Cashapp as well as Visa, MasterCard and Discover (3% fee will apply).  You may also pay with cash.

Arrival Times: Marion Movers will give you an estimated window of arrival. We make every effort to arrive within that window. Please remember that the window of arrival time is just an estimate. If we are running early or late, we will let you know as soon as possible. Please make sure we have a phone number to get in touch with you on moving day.

Inclement Weather: Additional time may be due to staging difficulties caused by inclement weather. We will make the strongest possible effort to keep items undamaged by weather but cannot make any guarantees. The crew can assist with snow and ice removal at an additional cost. In case of a snow or ice storm, jobs may be cancelled to avoid bodily injury or equipment damage and will be rescheduled beginning the first available date after the storm or as our schedule allows.

Firearms: We will not be responsible or liable for any firearms. Please remove any firearms prior to your move.

TV's: Plasma and Flat Screen/ Flat Panel TV’s are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is best for moving them. These items must be crated or packed in original boxes before shipment. We will not move these items without packing/crating properly. 

If You Pack: We do not currently sell packing supplies.  Packing Materials required for moving will need to be provided. 

Contents of Drawers: All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied.

Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)

Elevators: Be sure to contact your building supervisor to reserve the elevator and have it padded for the day of your move. Also, note any time restriction that might apply.

Damages caused while loading or unloading your truck or storage unit Marion Movers is only responsible for items in our immediate care, custody, and control.

Marion Movers reserves the right to repair any damaged item before you have it repaired or replaced. All items will be covered under Released Valuation Coverage policies (see below)

Pressed wood/Pressboard: Any furniture made of this material will have very limited to no value as far as liability of the company. Marion Movers will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.

Appliances: Marion Movers will not disconnect and reconnect washers, dryers and refrigerators. We will not replace electrical cords on dryers. Refrigerator doors sometimes need to be removed to go through narrow hallways or doors. Marion Movers will not take off doors that have water or electrical connection going through them and we will not remove freezer bottom drawers on refrigerators. If you know that this needs to be done to move the refrigerator in or out of the area where it is located, please contact an appliance company to do that ahead of time.  Marion Movers will not be held liable for any internal damage to any electrical or electronic equipment (which may be a loose wire, blown fuse, etc.) We are not responsible for minor dents or scratches on major appliances. A thin metal that has an extreme affinity to dent and scratch covers them.

Released Valuation Coverage: Marion Movers provides Released Valuation Coverage on all moves. This is federally mandated default coverage of $0.60 per pound damage payout. It is not value based and has many exclusions that are listed below.

What is Not Covered: Exclusions Understanding the exclusions list will help you prepare better for your move. In addition to the list, we have also provided additional information for each item to help you understand why the items are excluded.

• Any items that were packed by the customer and not by our movers cannot be covered. Why: We cannot be sure how the box, crate or bin was packed and if it was packed correctly. Further, many boxes are used several times and their structure may not be adequate to prevent damage.

• Granite, marble, tile and concrete are not covered under our Liability due to variations in hairline cracks, veining, fissures, and pitting.
• Any furniture items when no furniture pads are used for protection (based on customer refusal). Why: Hiring professional movers is only half the battle. Furniture pads are extremely important in ensuring that your items are packed safely for transport.
• Special care items, including glass, glass tops, mirrors, fine art, clocks, electronics or high value items without proper packing and preparation. Why: The best example of these are plasma and LCD TV’s. These items must be crated or packed in original boxes before shipment. We will not move special care items without packing or crating properly.
• Jewelry and Other Valuables: Please note that we will not be liable for any valuables such as documents, medicine, priceless items, jewelry and currency.
• Clay Pots, concrete statues and other outdoor decor will not be covered under any circumstances. Should you ask Marion Movers to move clay pots, full or empty, we will do our best to move them in a safe manner, but being that they may have a crack going through unseen; every bump on the road could cause a breakage. Therefore, we will not be held responsible for any kind of planters/pots made of clay, porcelain, ceramic or glass.

What is Covered: Despite the list of exclusions and limitations, we do cover items that we knowingly damage. Released Valuation Coverage is provided for damages on site while in the possession of our movers, assuming they do not meet any of the exclusions above.

Release of Liability: Occasionally it may not be possible to place items where you would like them without possible damage to the items or premises. If this situation arises, our Foreman will present you with a release form indicating that you accept responsibility for any ensuing damage. Marion Movers will not attempt to bring your items to their desired location unless the release of liability has been signed.

Right of Refusal: We reserve the right not to service you under conditions that, at our sole discretion, we consider dangerous, unsanitary, or abusive. In the event we exercise this right, we will not be liable to you or any other entity for direct or consequential damages.

Gratuities for the Movers/Packers:  Are highly appreciated.